Legal & Support Information

CARROM TR – Privacy Policy

Last Updated: October 19, 2026

This policy explains what data the CARROM TR mobile game (“Application”), developed by Furkan Eken, processes and for what purposes. It serves as a clarification notice under the Turkish Personal Data Protection Law No. 6698 (KVKK) and also applies to users covered under the European Union General Data Protection Regulation (GDPR).

1. Data Controller

Data Controller: Furkan Eken
Email: info@kancodesoftware.com

2. Brief Summary

• You do not need to provide a name, email address, phone number, or password to use the Application. You play as a guest.
• Your game progress (coins, gems, XP, stats, equipment) is stored solely on your device.
• Online matches are operated using Unity Technologies gaming services.
• This version of the Application contains no ads, analytics, or in-app purchases; it does not access location, contacts, camera, or microphone data. If these features are introduced in the future, this policy will be updated before the relevant release.

3. Processed Data

3.1 Data Stored on Your Device

The following data is kept solely on your local device and is never sent to our servers:

• Coins and gems balance, daily gift records
• XP, level, win/loss statistics
• Owned and selected equipment, virtual currency transaction records
• Audio, vibration, and language preferences

3.2 Data Processed via Unity Services

• Guest Account (Unity Authentication): A unique, non-personal Player ID and session token. To maintain ongoing sessions, session tokens are also stored on your device.
• Profile Record (Unity Cloud Save): Account creation timestamp and technical client version. This record does not contain your game progress.
• Online Matches (Unity Sessions and Relay): Player and session IDs, equipment selected for the match, game moves, and technical connection metadata such as IP address for matchmaking and relay connection.

3.3 What Your Opponent Sees

During a match, your opponent only sees your automatically assigned guest handle (e.g., “Guest 1234”), your selected equipment, and your game moves. Because connection is routed through Unity Relay, your IP address is never shared with your opponent.

3.4 Support Correspondence

If you send us an email, your email address, message content, and any details you share will be used solely to resolve and respond to your inquiry.

4. Processing Purposes and Legal Grounds

5. Service Providers and Cross-Border Data Transfers

Online multiplayer services are provided by Unity Technologies (Unity Gaming Services). Data processed in this context may be handled on Unity servers located outside Turkey. Transfers comply with Article 9 of KVKK and relevant GDPR provisions (such as Standard Contractual Clauses - SCC).

For Unity’s privacy practices, see: https://unity.com/legal/privacy-policy

Your data is never sold or shared with third parties for marketing/advertising purposes.

6. Retention Periods

• Data on your device: Retained locally until you delete your account or uninstall/clear application data.
• Guest account & profile on Unity: Retained until account deletion is requested.
• Support correspondence: Retained for 1 year after the ticket is resolved, then permanently deleted.
• Unity’s system logs and server backups are subject to Unity’s standard retention policies.

7. Account Deletion

You can delete your account at any time directly within the app: Main screen → Gear icon (Settings) at top right → ACCOUNT → DELETE MY ACCOUNT. For detailed steps or if you no longer have the app installed, see the Account Deletion Guide below.

8. Your Rights

Under Article 11 of KVKK and the GDPR, you have the right to learn whether your data is processed, request information, request correction or deletion, object to processing, learn third-party recipients, and seek remedy for damages. Users residing in the EU also have data portability rights and the right to lodge a complaint with a supervisory authority.

Submit your requests to info@kancodesoftware.com. Requests are fulfilled free of charge within 30 days.

9. Age Requirement

The Application is intended for users aged 18 and older. We do not knowingly collect personal data from anyone under 18.

10. Security

Data transmission is protected via Unity’s industry-standard encrypted connections. We will never ask for your passwords or credentials via email; never share sensitive credentials with third parties.

11. Amendments

When changes are made to this policy, the updated text will be published on this page and the “Last Updated” date will be revised. Material updates (such as adding ads or in-app purchases) will be announced prior to publication.

12. Contact

Furkan Eken – info@kancodesoftware.com

CARROM TR – Terms of Service

Last Updated: October 19, 2026

These terms govern your use of the CARROM TR mobile game (“Application”) developed by Furkan Eken. By downloading and using the Application, you accept and agree to these terms.

1. About the Application

CARROM TR is a two-player online Carrom board game. The Application is free to play and operates using anonymous guest accounts; no registration, email, or password is required.

2. Age Requirement

The Application is intended for users aged 18 and older. By using the Application, you confirm that you are at least 18 years of age.

3. Guest Account and Progress

• Your game progress (coins, gems, XP, statistics, equipment) is stored solely on your local device.
• If you delete the Application, clear application data, or switch devices, your progress and guest account cannot be recovered.
• You may permanently delete your account within the app. Deleted accounts and progress cannot be restored under any circumstances.

4. Coins and Gems

• Coins and gems are virtual items used exclusively within the gameplay ecosystem. They are not real currency and hold no monetary value.
• They cannot be purchased with real money, exchanged for cash, refunded, or transferred between players.
• Coins are earned by winning matches and claiming daily gifts. Daily gifts are granted once per day; amounts and eligibility may be adjusted.
• Room entry fees, reward pools, and item pricing may be modified to preserve gameplay balance.

5. Match Rules

• Each room has an entry fee deducted from your coin balance upon match initiation, which is non-refundable.
• The winning player receives the designated room reward.
• Each turn has a 30-second time limit. If time expires, turn passes to the opponent. Exceeding the timer 3 consecutive times results in a forfeit loss.
• Voluntarily leaving a match via the in-game menu results in an immediate loss.
• If connection drops during a match, the player maintaining active internet connectivity wins; the disconnected player forfeits.
• Gameplay mechanics follow standard international Carrom rules, but variations may exist.

6. Fair Play & Prohibited Conduct

The following activities are strictly prohibited:

• Cheating, exploiting bugs/glitches, or modifying game clients and local files.
• Utilizing automated bots, scripts, or unauthorized third-party software.
• Interfering with other players' connections, accounts, or disrupting online services.

Accounts violating these rules may have online access restricted. If you discover a vulnerability, please report it to info@kancodesoftware.com rather than exploiting it.

7. Service Availability

Online gameplay depends on your internet connection and third-party backend infrastructure (Unity Technologies). Server maintenance, connectivity problems, or external outages may affect gameplay. Uninterrupted or bug-free operation is not guaranteed. Features may be updated, modified, or discontinued over time.

8. Intellectual Property

All assets, code, audio, graphics, and design related to the Application are the property of Furkan Eken or licensors. The game is licensed strictly for personal, non-commercial use; copying, reverse engineering, or redistribution is prohibited.

9. Limitation of Liability

The Application is provided on an “AS IS” basis. To the maximum extent permitted by law, no liability is assumed for loss of virtual items, progress, accounts, or indirect damages resulting from service interruptions. Mandatory statutory consumer rights remain unaffected.

10. Privacy

Details on how data is handled are set forth in the Privacy Policy above.

11. Amendments

These terms may be updated periodically. The current version will always be published on this page with an updated revision date. Continued use constitutes acceptance.

12. Governing Law & Jurisdiction

These terms are governed by the laws of the Republic of Turkey. The courts and execution offices of Ankara, Turkey shall have jurisdiction, subject to statutory consumer dispute rights.

13. Contact

Furkan Eken – info@kancodesoftware.com

CARROM TR – Support & Help

Last Updated: October 19, 2026

Are you experiencing an issue or have a question? We are happy to assist you.

Contact Information

Email: info@kancodesoftware.com
Developer: Furkan Eken
Response Time: Typically within 3 business days. Privacy and data requests are resolved within 30 days.

Helpful Information to Include in Your Request

• Brief description of the problem and when it occurred
• Phone model and Android OS version
• Application version (visible on the Google Play store page)
• Screenshots if available

Frequently Encountered Issues

Account Deletion

You can delete your account within the app: Main screen → Gear icon (Settings) → ACCOUNT → DELETE MY ACCOUNT. If you cannot access the app, see the Account Deletion Guide.

Security Reminder

We will never ask for your passwords, login credentials, or payment details. Never email sensitive credentials; hide any personal information when sending screenshots.

Related Documents

• Privacy Policy
• Terms of Service

CARROM TR – Account & Data Deletion

Developer: Furkan Eken | Last Updated: October 19, 2026

This page outlines how to permanently delete your CARROM TR guest account and associated data.

1. In-App Deletion (Recommended)

2. Data Deleted

• Guest account on Unity (Player ID and authentication tokens)
• Profile record on Unity (creation date and technical build version)
• Local coins, gems, XP, rank, stats, equipment, and virtual purchase logs on this device

3. Data Not Deleted or Retained

• Audio, vibration, and language preferences remain on device (unlinked from any account identity).
• Unity Technologies backend logs and backups expire according to Unity's retention policy.
• Email support correspondence is retained as specified in the Privacy Policy.
• If you played on multiple devices, data on other devices must be deleted separately.

4. If the Deletion is Interrupted

If you did not see the final confirmation message, check your internet connectivity and retry within the app. If the issue persists, contact info@kancodesoftware.com. Do not clear app data before the process is confirmed.

5. If You Cannot Access the App

If you have already uninstalled the application or cannot open it, email info@kancodesoftware.com with the subject line “CARROM TR – Account Deletion Request”.

• Guest accounts do not store names, phone numbers, or emails. If you uninstalled the game, progress on your device is already gone, leaving only an anonymous Unity Player ID and account creation timestamp on Unity's backend.
• Please provide verifiable details to help locate your anonymous record (such as approximate account creation date and device model).
• Requests are processed within 30 days.
• Do not send passwords or ID cards; we will never request them.

6. More Information

• Privacy Policy
• Support & Help